All appointments must be paid in full at the time of the service unless other arrangements have been made previously. Payment can be made using either cash or credit/debit card.
Once a patient has established an ongoing relationship with MBM, checks are an acceptable form of payment, although there will be a $35.00 fee charged for all returned checks, regardless of reason.
Appointments are scheduled with little margin for tardiness. All patients must be on time for appointments. If they are late or come after their appointment is over, their appointment will not be extended to compensate for their tardiness. They are still responsible for the total cost of the scheduled visit, which must be paid prior to scheduling another visit.
If patients must cancel their appointment, then they are responsible for the cost of the visit unless canceled 24 hours in advance. Patients may not return for another visit until the missed visit is paid for in full.
MBM uses the most accurate drug testing techniques, using oral fluids to evaluate patient compliance, both with regard to prescribed medications and substances of abuse. A patient must submit for a random drug screening at the discretion of MBM if it is deemed beneficial to their treatment or necessary by the medical director. The lab that MBM uses is able to provides information regarding specific medications/drugs taken, quantities taken and highly accurate tools to gauge when the medications/drugs were taken to insure that patients are taken them totally as prescribed.
The total cost of the test(s), is totally covered by insurance. If an individual does not have insurance the maximum cost for a patient is $35.
It is understood that relapse is part of addiction and the patient should admit relapse, without shame, so that MBM can adjust their treatment accordingly to help insure no future relapses. Patients will not be terminated from treatment for a relapse unless this is a reoccurring problem.
MBM has a zero tolerance policy regarding lying, withholding relevant and important information and deception. Therefore, if a patient does not volunteer that they have relapsed or denies relapse upon questioning, and their drug screen is positive and indicating a relapse, they will be terminated and charged for the visit.
Drug diversion means aiding in the transfer of any medication or illegal drug to another individual regardless of the reason. MBM has a zero tolerance policy on this front regardless if the medication is prescribed or obtained illegally.
If a patient is caught diverting medications or drugs to another individual or to the street for trade or any reason, including to help out a family member or friend, they will be terminated. MBM reserves the right to report any detected diversion to the appropriate legal authorities.